Avis clients sur PestPac

The folks at WorkWave have always been wonderful and polite. They've often gone out of their way to help me find a solution to how I want to use the system and will be clear when my requests are not obtainable. They believe in their product and appreciate suggestions that can help to advance the usability of the software. Since we're close in proximity to their home office, their Project Managers have gone into the field with our Technicians just to observe how we are using the software and how it can be improved.

We love Pestpac! My employees can work from home if needed because it is in the cloud. The pestpac mobile app allows my technicians and sales staff to work entirely with iphones and ipads. No more pre-printing tickets for the day, which saves time and money from needless trips back and forth to the office. Also, the customer support is quick, efficient, and will stay with us until our questions are anwered.

Personally I love PestPac. It's frustrating at times, but I feel that I know what the software can and can't do. For example, the Dashboard just doesn't work for us. I want to know how many cancels I have per month - true cancels - but the Dashboard will tell me how many deletes, how many deactivates, etc. I just want to know my losses - so I have to pull separate reports that I put in Excel to create my own accurate dashboard. I feel comfortable using PestPac and know what it's limitations are - and I know how to compensate for them - However, the inability to bill monthly is killing us. If this is not something that PestPac can fix quickly I'm afraid we will be looking at switching software.

Just having a program that encompasses all our needs to track scheduling and history of services along with the ease of use is very beneficial.

Customer service is awesome. Even when You have forgotten how to do something they always treat you with respect and explain everything as if you were first learning.

There is a lot of information to use and to learn but it all comes in due time. Depending on how you operate will determine how much you actually use. Sometimes I feel overwhelmed but at the same time, glad it is available.

There are many little mistakes with no evidence of fixing them. The pre-ceding screen to select my industry for example, Pest Control wasn’t even an option. Discover and American Express do not work unless they are setup after the on-bording process. The “Pay Here” option in the email that is sent with the invoice has a font size of about 8. Favorite tech notes are listed as “Maintenance Instructions” in the training video, but only “Instructions” on the tables page. What are we maintaining? What are we instructing? Why is this section not called “Tech Note Favorites” or anything else that might make sense? What is a ticket called? A service ticket? Service order? Orders? You call something one thing in the training video, and call it something else somewhere else. Consistency is lacking. These are just a few examples off the top of my head. I believe that Pest Pac and Workwave is so large, that you are ignoring the little things. There was a mistake when I signed up (your end, not mine) that cost me $100. This may seem like a very small amount of money to a multi-million dollar entity such as yourself, but I assure you, to a small starting family business such as we are, it represents MANY mouse traps that I could have purchased. When I brought this to the attention of the sales rep that I was upset with the mistake, he simply said “…okay.” without even a halfhearted apology. Are you even reading this review?

Slow and cumbersome.

My overall experience with PestPac is that It is great when it works

It's been good and is allowing our company to manage our clients and routes more efficiently

My companies overall experience with PestPac is horrific to say the least, i am after 3 years finally writing a review about the poor customer service and poor quality of the software. This company has finally lost me as a client which i know they dont care. All i care about is that someone out there gets this information before they sign up with the devil and it save them some well needed brain cells. Go with Pest Routes or Evolve, my company is making the switch and so should you!

RUN! There are software that you can customize for pest control for less money than this software. They nickel and dime you for each feature. The reports aren't accurate. There is no way to find an accurate report on attrition or growth because they don't know how to program correctly. To run a business of any size on this software is a mistake because you'll never know for certainty what your profitability is and will simply have to guess. I was accustomed for 7 years and they are terrible at addressing concerns that are their fault. Unfortunately, they are The Who's who in pest software, but save yourself some time and headache... look elsewhere and have someone program a crm from another software platform specific to your company. You will spend the same amount of money from lost revenue and customers using this software, but will have something that actually works. All they do is market to upsell features that don't work. Terrible company and terrible software.

This is not a program for a company wanting to go paperless. You can have invoices, statements and inspection reports customized but you are going to PAY $$$ for it. Then they want you to give your customers the inspection report as an invoice not the actual invoice. The only document you are allowed to customize for the mobile app is the inspection report and they told me that they are going to be stopping that too. If you have a customized invoice on the desktop side you cannot print the customized one from the app. If you do print the invoice from the mobile app you will not be able to view the same invoice again. The invoices that you can print from the desktop side are not the same as ones printed from the mobile app. If you have target pests on your service order the tech will not be able to edit or even see what those targets are on the mobile app. If you forget to time into the order on the app you are out of luck because you cannot customize the time in/time out. If you time out of an order you cannot reopen it to make changes or corrections. Their inspection reports, service orders and invoices do not meet our state regulations. I even showed the reports to several people at our state regulatory department and they agreed with me that it wasn't correct. I had them prepare a document to tell pestpac that it was incorrect and they made some changes won't do any more because they are too busy with everything else and are not making customizations anymore. There are a lot of complaints just like mine on pestpac's message boards for customers. So don't be fooled by all the other good comments, this program is not as great as it sounds.

The basic idea is great, but am currently looking at other software that doesn't nickel and dime and that offers people to help, not just say they are going to find someone to help.

Not good and when talking to customer service they were not helpful.

Our Business has benefited with using PestPac

It works for what we are currently doing but there are so many bugs and issues it makes it difficult

I have been with WorkWave (PestPac) for about 15 years. It has worked very well for me and my company.

My company has been a Pestpac customer since 2009. I got into this software due to it was versatile and paper free to manage all our accounts, at least this was what we were told in 2009 when there was just a few competitors for pest control software. The paperless option is not totally paperless unless you gave money to pay, besides 4 licenses $225/m we had to pay $149/m extra to have the multi unit module, everything they have is extra, classes, phone calls, support, etc.
Recently, we were at the 2015 Pest Expo in NYC and found that there was a company Fieldwork who offers basically everything they offer for less plus a few months free trial, yes free.
As of today, we are more than satisfied with Fielwork, our technicians love it and this software is straigh forward.
The juicy part is when you want to cancel Pestpac/Workwave. We always though we had a contract for the first 12months since we never heard from them, no emails, no calls. We recently contacted accounting and what a surprise is when they tell you that you are under contract after 7 years of service. The contract automatically renews, what? Yes in these days when in some states "automatic renewals" are illegal specially when there is no notification of renewal. Our surprise was when we spoke to Annamarie from accounting who told us that we had to know the date our contract expires and send a cancelation request 30 days in advance, otherwise, we had to pay for the remaining balance. Not only that, we told her how could we know when a 7 year contract automatically renews, the least thing I need from you is a notification, we were told that "we have thousands of clients and we do not send notifications, it would be an endless task" what? I wish they have the same filosophy when it comes to payments, they basically care about your monthly payment and your obbligation to stay tied to them forever.
We are so regreated of not knowing this company earlier and being so mistaken for all these years. Hopefully, you guys do not make the same mistake

I am learning the billing portion. It has been difficult but the call center has been a tremendous help to me! I look forward to working with WorkWave PestPac in the future.

It has literally been the worst experience the last 18 -20 months. we have experienced tremendous growth and while doing so needed extra training, help and some new features---0 help with decent customer service, their words are "here is a manual, read it"

It's a challenge. All of the calls for support and having to spend hours dealing with support attempting to fix is exhausting. They always need numerous examples which is time consuming to gather all of the info needed to fix. Then all of the phone calls while the case is in review. Need a person just to deal with pest pac fixes.

I can tell you that the customer support they offer is the BEST! The training they give to each employee is unreal!! Each and every customer support person has been super friendly and they listen without interruptions.

We have become more efficient. We do more services in a shorter amount of time.