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Avis clients sur 95
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Awesome Software - Amazing Time Saver
Publié le 01/08/2018
Immense reduction in response time and time spent per customer. Customer issues are solved in at...
Immense reduction in response time and time spent per customer. Customer issues are solved in at least half the time now because of this software.
Avantages
This software has saved us so much time going back and forth with customers. The step by step breakdown allows our customers to provide all of their information ahead of time and cut down on the amount of emails that have to be sent. Our customers are able to answer a series of prompts that we can see in our system. It greatly reduces how long it takes for a customer issue to be resolved when time isn't being wasted on countless email correspondences. We are now able to answer more customers and faster because of this software and has reduced our overall response time. I would highly recommend this software to anyone dealing in customer service where troubleshooting has many different variables.
Inconvénients
The one downside to the software is that it can be time consuming to set it all up. This gets easier as you get better with it but it can be a little difficult at first when trying to create a tree for your customer service. The other downside is that it is a little difficult to navigate on the back-end when you are integrating it the software.
- Secteur d'activité: Transport routier/ferroviaire
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Overall my experience with Zingtree has been great.
Publié le 19/06/2018
Zingtree helps our agents provide consistent support to our customers and allows them to easily...
Zingtree helps our agents provide consistent support to our customers and allows them to easily follow complex processes.
Avantages
While the software takes a little while to get the hang of, the customer support is great - love the super fast response from the leadership team. When I point out something that's broken, it gets fixed usually in 24-48 hours which shows that Zingtree really values it's customers.
Inconvénients
I wish there was a little more customizability with the Zendesk integration - for example, I wish it had the ability to automatically appear on the screen for agents when a specific category was selected or when a specific type of call came in.
Réponse de Zingtree
Hi Isaac -
The Zingtree Agent Scripting app for Zendesk can automatically select a tree based upon the Brand field, or the value in any custom field.
If you are using a screen pop software with Zendesk, then that may need to set the fields, but otherwise this is an integral part of Zingtree's Zendesk interface.
Happy to work with you to get this part in place...
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Support Team behind the product, really listens to users
Publié le 25/06/2018
one of the only softwares out there to help our situation, and overall great product
one of the only softwares out there to help our situation, and overall great product
Avantages
The support team was extremely adaptable. When a feature was removed that our business finds imperative, they worked with us to provide the solution we needed.
Inconvénients
There was some lag time in re-instituting the change, however it was not beyond the normal development timeframe.
- Secteur d'activité: Télécommunications
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy, convenient, helpful
Publié le 21/06/2018
As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. ...
As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. From the classroom, to the floor, and finally continued education there is benefit from Zingtree along the whole way.
Avantages
I love the smooth user friendly interface. The flexibility in creating job specific trees. The complete ease of use for a wide variety of agents. It takes a lot of guess work out out of difficult systems.
Inconvénients
The development of existing trees can be a little hard at times. Especially when the tree is very large. It is very easy to get "lost".
- Secteur d'activité: Automobile
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 6.0 /10
A powerful decision tree tool with a slight learning curve.
Publié le 16/10/2019
Overall it's been a great additional tool for decision making and collecting data to further our...
Overall it's been a great additional tool for decision making and collecting data to further our efforts towards efficiency.
Avantages
The feedback function was immensely useful when we were performing beta test runs before implementing it to our entire team and continues to be useful live. We're able to make fixes to errors and update information quickly with feedback from the team! You are also able to quickly jump between scripts as needed.
Inconvénients
Not entirely a fault on Zingtree as it is likely ideal for call scripts, we've been using it for documentation processing decisions as we saw potential in the program's ability to handle this. The tree mapping can quickly get clunky with more information and it's an extra effort to navigate, pull and organize data. We'd love to see Zingtree expand to have more data focused functions.
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Team is really available to help and they are knowledgeable about their own system and...
Publié le 22/06/2018
Avantages
It's easy to use. As stated above, the customer support is helpful when setting up your trees. The system overall isn't bad.
Inconvénients
Its hard to make anything look professional without custom html and css. Maybe add more customization or drag and drop capabilities for customers with less technical background
- Secteur d'activité: Assurance
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
We use Zingtree to manage the steps and script of a multi-step direct marketing campaign.
Publié le 15/06/2018
The ability to build and manage the steps and scripting of a huge campaign while preserving a...
The ability to build and manage the steps and scripting of a huge campaign while preserving a simple end-user experience has greatly improved the organization and efficiency or our direct marketing efforts.
Avantages
The end user experience is great. We use the Zingtree publishing link for an employee to easily navigate to what he needs in a very complicated decision tree.
Inconvénients
We would love easier options for importing from our CRM so the merge fields could be easily populated.
- Secteur d'activité: Sécurité et enquêtes
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great experience! It's super affordable and works great!
Publié le 24/06/2018
Avantages
I like that it is super customizable. I can make it look like pretty much anything and can tweak it to fit my different departments.
Inconvénients
It's super tedious to edit when you get tons of nodes. It's complicated to update and find one thing if your tree is massive.
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
A standout product that does exactly what it claims to
Publié le 21/06/2018
Avantages
The clean look and feel as well as the ease of use. This product and the reporting are fantastic. Keep up the good work.
Inconvénients
Times out too easily and lose changes which is frustrating. This appears to be an intermittent issue but one that needs addressing.
- Secteur d'activité: Hôpitaux et soins de santé
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great product...Extremely flexible tool for the contact center environment.
Publié le 20/06/2018
Ability to improve quality and onboarding of contact center staff.
Ability to improve quality and onboarding of contact center staff.
Avantages
It's flexibility and reliability is what makes the product stand out from similar applications. Would recommend it to ay company that requires a flow three solution.
Inconvénients
The form aspect of the tool could use a little improvement. We would like to be able to more easily create forms and transmit the data to our data warehouse.
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
pretty good experience, friendly support - open to hearing about feature requests.
Publié le 25/06/2018
Avantages
troubleshooting tool for customers on our help center which allows the customer to understand if they have a hardware issue and what to do with it.
Inconvénients
We were hoping for more ticket workflow enforcement for the agent side in Zendesk. Need to implement a procedural workflow to guide/restrict agents on how to work a ticket.
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Trees were very easy to build and look great with full ability to add images and format text.
Publié le 17/06/2018
Helps my customers find the answers they want with minimal ongoing staff input.
Helps my customers find the answers they want with minimal ongoing staff input.
Avantages
I found it really easy to customise formatting of each node. Overall the program is very intuitive and easy to use.
Inconvénients
I had trouble embedding my decision tree into an older version of a Godaddy website builder, but with great support from the Zingtree team we found a work-around that looked great!
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
very easy to use, intuitive
Publié le 21/06/2018
Avantages
Zing tree has been a huge help to the company, it was used by my CSR to book calls and categorize them correctly. Its easy to build and easy to use.
Inconvénients
I honestly haven't run across any cons using zingtree. it's been user-friendly and we love it!
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Zingtree has helped our agents improve efficiency by having service steps at their fingertips.
Publié le 25/06/2018
Avantages
Zing tree is easy to use for both our agents and our admins. We like that we can tie together smaller trees and provide a robust support system for our agents.
Inconvénients
Sometimes the menu structures are a little bit clunky and can make the build a little confusing on trees that have many options.
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I'm a new user but it is so intuitive in use ...
Publié le 18/06/2018
It gives us the possibility to increase the self-reliance of our EndUsers
It gives us the possibility to increase the self-reliance of our EndUsers
Avantages
The ease of use, make complex things easy.
Ease of use to link multiple decision trees in just one big roadbook for solving rather complex IT problems for EndUsers
Inconvénients
I 'mis' the possibility to change the font of the Enduser view
I 'mis' the possibility to change the fontsize of the Enduser view
I 'mis' the possibility (or have not found it yet) the possibility to give imported pictures 'relative" sizes which follow the size of the popup for the EndUser view
- Logiciel utilisé Autre pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
We are using Zingtree in our contact center to streamline our call handling process.
Publié le 21/06/2018
Avantages
I love the support, it is exceptional. I also like how easy it is for my agents to use. The presentation of the flow once you create it, also is awesome.
Inconvénients
It isn't that intuitive and it can be hard to find videos to show exactly what you need to do. When I am trying to set up flows I often have to reach out for help, that is a little frustrating for me. I also hate that the system doesn't connect with some of our internal systems, our agents log in to way too many systems as is.
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Excellent support from the Zingtree team.
Publié le 26/06/2018
easy interface for operator
easy interface for operator
Avantages
The interface is very easy to use and make trees that are very easy to use by operator. The GUI is simple and it is easy to move inside the trees.
Inconvénients
When we have too much nodes, could be easy to get lost. It might be cool to have more editors for the plan we have.

- Secteur d'activité: Télécommunications
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best Product of it's Kind
Publié le 19/06/2018
Automation - time is money, and Zingtree saves me a lot of time!
Automation - time is money, and Zingtree saves me a lot of time!
Avantages
Once you start digging in, you see that the possibilities are open-ended. There are several tutorials that provide a full walk-through, but in many scenarios, they're just a starting point if you start thinking out of the box.
I think one of the major pros is that the staff is very receptive to user input. Often if you're trying to find a way to make something work, they'll either help you or include it on the next release.
Inconvénients
There's a bit of a learning curve, but compared to similar services, I wouldn't let it deter you from using it.
- Secteur d'activité: Internet
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé Autre pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great service, fast deployment
Publié le 21/06/2018
Avantages
I used ZingTree about a year ago and found it easy to get up and running and easy to embed into our websites
Inconvénients
I found that re-using pieces of trees to be a bit of a burden. I know you've made some progresses to move it forward
- Secteur d'activité: Services financiers
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Very helpful once you get it up and running but development takes time
Publié le 19/06/2018
A step-by-step instructional resource for employees
A step-by-step instructional resource for employees
Avantages
It is responsive and easy to use on the agent side, no server issues so far, offers great platform to build instructional guides for employees.
Inconvénients
Development was difficult at first but after time it is manageable. Editing can get a little tricky especially in design mode.
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
We are very hapy with the process maps we are using in our team.
Publié le 18/06/2018
Avantages
Being able to jump from step to step very easily helped us apply the required process in a very efficient way. And helped our agents to effectively use it.
Inconvénients
The fact that not all users can see the whole process map in 1 picture/screen. If I'm not wrong that functionality is not available for our agents.

- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
So easy to use- I try to think of projects in which I can use it!
Publié le 18/06/2018
Avantages
So easy to use! I often try to think of how I can use Zingtree in my current projects. I find the demos super helpful too and have modeled a few projects based on them.
Inconvénients
Sometimes not super intuitive navigating around from the nodes pages- wish it was easier to edit from main pages
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Zingtree is very easy to use. I would like more dynamics.
Publié le 25/06/2018
Avantages
The application is easy to use overall. I prefer to build my trees freehanded rather than using the pre-defined templates.
Inconvénients
I would like to see more style options; choices other than just panels or buttons and more font selections would be nice.
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Very simple to use
Publié le 25/06/2018
Avantages
quick set up and did everything it said it would do and more! So many use cases that this product is good for.
Inconvénients
I don't like the pricing model. I would rather pay flat fee and know exactly what I am getting. I would like to encourage our team to use it more, but I am charged the more they use it. I completely understand as this is a standard pricing model for SAAS.
- Secteur d'activité: Logiciels
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Takes a little bit to figure it out but works well when you do.
Publié le 19/06/2018
Helps streamline some office procedures
Helps streamline some office procedures
Avantages
Software easy to use . The wizard makes creating the tree very easy. Publishing the tree is also very easy.
Inconvénients
Finding help through FAQs not so great. Starting out is a bit slow. There can be different ways of doing the same task and figuring out which method to use is not immediately obvious.
I tried logging into this form but it would not let me fill in job title and organization name and therefore not let me submit this form.