HubSpot CRM

4,5 (3 399)
Tout ce dont vous avez besoin pour vendre dans une suite intégrée.

Note globale

4,5 /5
(3 399)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,4/5
Support client
4,4/5

93%
des utilisateurs recommandent cette application
Classer par

Avis clients sur 3399

romain
Note globale
  • Secteur d'activité: Philanthropie
  • Taille de l'entreprise: 501-1 000 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

mon avis

Publié le 21/07/2021

il me permet d'aider les clients à faible revenus ou débutants pour avoir la connaissances de ce type de logiciel

Avantages

il est automatisé en quelques cliques et son interface est motivant

Inconvénients

il limite ses utilisateur à la beauté, pas de forts bénéfices

Alternatives envisagées 

HubSpot Marketing Hub

Pourquoi choisir HubSpot CRM 

gratuité et beauté

Logiciel antérieur 

HubSpot Marketing Hub

Pourquoi passer à HubSpot CRM

gratuité et beauté
Séverine
Note globale
  • Secteur d'activité: Internet
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Un CRM très complet et surtout gratuit

Publié le 28/01/2021

Très bonne expérience. J'ai fait plusieurs CRM avant et je pense que c'est le plus complet

Avantages

Tout est clair, souple et intuitif. Je suis parfaitement le tunnel de vente. Il permet de faire des choses complexes, je n'utilise pas toutes les fonctionnalités. J'ai utilisé des logiciels payant et beaucoup moins bien.

Inconvénients

J'avais certaines questions pour la prise en main mais comme j'étais sur la version gratuite, je n'ai pas eu le droit à un support par email mais j'ai trouvé la solution en regardant les vidéos dans l'espace documentation

Utilisateur vérifié
Note globale
  • Secteur d'activité: Événementiel
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Excellent CRM gratuit

Publié le 29/11/2020

Avantages

Excellent, très complet, très simple d'utilisation... Même en version gratuite !

Inconvénients

Peut-être un peu trop complet pour mon utilisation. Beaucoup de paramètres possibles donc très long à configurer.

Thomas
Note globale
  • Secteur d'activité: Conseil en gestion
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Attention : machine commerciale qui en veut à votre argent

Publié le 25/02/2020

Déçu par le service client.
L'impression d'être juste un portefeuille.

Avantages

Fonctionnalités étendues
Notoriété du produit

Inconvénients

Système commercial automatisé et déshumanisé.
Lisez bien votre contrat, car il n'y a aucun recours possible.

Brent W
Note globale
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

HubSpot CRM is the perfect tool for any size business

Publié le 15/07/2022

I love the fact that I can add attributes and use them to create lists, search etc. It has great integrations to other platforms which means you can use HubSpot as your main source of truth for all your customer data.

Avantages

The CRM part is FREE! You can't beat that. It has all the functionality you need in a Customer management system. You can add on marketing, service desk, sales and more!

Inconvénients

The marketing add-on is VERY expensive and there is no option for the Solo person. The software is geared to the enterprise which is too bad. It would be nice to see entry-level marketing functions

Alternatives envisagées 

ActiveCampaign, Salesforce Sales Cloud et SugarCRM

Pourquoi passer à HubSpot CRM

The cost was lower and the features greater than the other platforms
Bryce
Note globale
  • Secteur d'activité: Production audiovisuelle
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Free Version is great, but when you pay you really pay

Publié le 28/06/2022

Avantages

I got the starter pack for all, CSM, Marketing, Sales, etc. for a low price but you pay out the nose for marketing contacts and the value added isn't actually a whole lot. You could use an emailing service like ConstantContact or even a cold email service and get better value for monthly cost for marketing contacts.

Inconvénients

I originally set it up to be an all-in-one location for all my contact management but that hasn't been the case, though it HAS replaced A LOT of my platforms, it still hasn't yet replaced Monday.com.

Also, there isn't an easy way yo separate out the CRM, like compartmentalize people who are receiving marketing compared to clients that are specifically sales. This means having two HubSpot accounts, one for marketing and one for sales and it's just a hastle. If they only made a user-level experience where you could effectively hide all the marketing contacts from sales until they become sales contacts, it would fix the issue.

The main thing we use Monday for is because it's a light platform we can push all our sales cycles through for task management. Where as HubSpot still has a poor sales pipeline management system with updates that should have been done YEARS ago. I've seen people complaining about the "NEW DEAL" tag with all new sales deals since 2018 and it's still there! Crazy to me this pipeline system need aa revamp and it's not getting enough attention

Alternatives envisagées 

monday.com

Pourquoi choisir HubSpot CRM 

HubSpot seemed to be an all-in-one solution, but didn't pan out that way. Though it definitely replaced Pipedrive, couldn't replace Monday.

Logiciel antérieur 

Pipedrive et monday.com

Pourquoi passer à HubSpot CRM

Ease of use, contact updating is easy and their support is great.
Mark
Note globale
  • Secteur d'activité: Services financiers
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Great Product, Abismal Suppport & Sales Practices

Publié le 13/07/2022

Awful. Great product now ruined by pursuit of greed and shoddy sales practices. Avoid.

Avantages

Clean and easy to use UX. Fast to navigate.

Inconvénients

The sales practices are predatory and the company is now under pressure to make a profit be very careful about opaque pricing. If your not getting 50% off thr listed price you are paying too much. Never ever take anything sales or support teams say without it being written down.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi passer à HubSpot CRM

We were duped should have gone with salesforce
Elizabeth
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 5 001-10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Improve the relationship with your customers

Publié le 09/06/2022

It is an automated software that will help you with the organization of your company's activities, you can schedule appointments, schedule a client with an advisor, broadcast messages, create notes on each client, send mass emails, make calls, you can create tasks to have the optimal follow-up of this client, history of orders placed.

Avantages

I like HubSpot because it's a complete CRM platform, you can organize your sales, marketing campaigns, customer service. This software will help you with the business growth strategy through marketing techniques. It has several plans and different costs. You will be able to obtain information in graphs of the statistics, access your contacts that are being created (clients, prospects), you can assign advisors to attend to each client. Something that I can highlight is that it has a free version in which you can use several tools, ideal for those who want to see how it works, and then there is the Enterprise version, which is the most complete and to handle more contacts.

Inconvénients

It is a platform with many functions and at first it can be difficult to understand, it would be nice if it had more tutorials on the platform to guide you through the different tools

Mashudu Hilary
Note globale
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

The best way to keep in touch with your customers

Publié le 30/06/2022

As a small business, managing my customers has become easier with HubSpot. Everything which I need for customer relationship management is offered by the software. I especially love the lead management feature because that is exactly what a business needs to grow and I can safely say, it has made a huge difference in the relationship which I have with my customers and clients.

Avantages

HubSpot CRM is really great because it furnishes my business with a straight forward and powerful software. It has provided me with a robust digital marketing instrument and an arsenal of tools which I can effectively use for sales and customer service. I love how it comes with a lightweight, yet proficient free starter plan for those who might want to take it for a test drive and see how it operates. The subscription model is great as it is divided in tiers so one can purchase a subscription which suits their budget and get features included in that tier. It offers a simple user interface and setting up and maintaining the software is trouble-free. Ever since I started using the software, attracting prospects is no longer a challenge, I am also able to to get business growth strategies through various marketing techniques. With the lead management feature, I can acquire and manage potential clients or custormers effortlessly. In addition to this, the software enables me to schedule appointments and or schedule a client with an advisor. The email management option helps me to send, reply track and organize emails all at once which improves customer service while saving me time. A combination of all these features and more makes me feel really satisfied with the software.

Inconvénients

I have noticed that some features require an upgrade which can become costly for small businesses. In addition to this, the free tier does not come with some automations. Lastly, it would have been nice if they offered a reccuring task option as it would aid in prompting a user to follow up with clients regularly thus the reminder feature leaves much to be desired.

Utilisateur vérifié
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

HubSpot is a nice change from SFDC

Publié le 21/06/2022

HubSpot provides all the fields, plus ability to customize/add the fields we need, to add/track/measure customer touch-points and overall customer service management.

Avantages

HubSpot provides out of the box features for tracking, lead management, and reporting. It's built with the end-user in mind. I love that I don't have to have a FTE HubSpot admin onsite to make these things happen.

Inconvénients

HubSpot puts the primary emphasis on Contacts, where I believe it should be on Companies. We're signing up businesses, not individuals.

Alternatives envisagées 

Zoho CRM, Pipedrive et SugarCRM

Pourquoi choisir HubSpot CRM 

More out of the box features that didn't require an onsite admin, better ROI on cost

Logiciel antérieur 

Salesforce Sales Cloud
Adenrewaju
Note globale
  • Secteur d'activité: Eau/gaz/électricité
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Hubspot is super cool. I hope they provide more affordable WhatsApp integration.

Publié le 21/07/2022

It's been sensational. Happy to integrate Hubspot into our business process.

Avantages

Its interface is quite intuitive. I did not even need to watch any tutorials until much later.

Inconvénients

The gap from the Starter bundle plan to the Professional bundle plan is soo wide. I am just about to become a paying user after 2 years of using Hubspot, so I'll probably not need to worry about the other plans yet.

Alternatives envisagées 

Zoho CRM

Pourquoi passer à HubSpot CRM

Hubspot allows me to have a lot more options in the beginning stage. Unlike Zoho CRM, you'd want to go to CRM PLUS to have a lot more value. Hubspot gives me all that value in its Starter Bundle plan.
Cheikh
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A huge solution for good sales and marketing

Publié le 15/06/2022

HubSpot CRM gives me the ability to closely monitor my customers' behaviour. Once all the data is entered into the system, I start receiving notifications every time my prospects open their emails or click on a link or attachment. This makes it very easy for me to keep track of my prospects.

Avantages

Hubspot is a great tool for startups, free and powerful and very rich in complex features.

Inconvénients

It is the training time that is too long to be able to use certain features.

Thomas
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best all-round B2B crm

Publié le 23/06/2022

I have implemented HubSpot for multiple companies and has always had the functionality the companies needed.

Avantages

Very thorough knowledge base. Easy to setup and maintain.

Inconvénients

Certain features like workflows require an upgrade and can be expensive for some SMBs.

Jordan
Note globale
  • Secteur d'activité: Médias en ligne
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Fantastic Free (and paid) CRM

Publié le 23/06/2022

It's easy to use, helpful and I recommend it to clients and they feel the same.

Avantages

They offer so much in their free CRM, and it's so helpful. As a boutique marketing and media business, it give me everything I truly need under their free tier and I love that.

Inconvénients

There are some automations that I wish were included in the free tier, but I understand why they're not.

Michael
Note globale
  • Secteur d'activité: E-learning
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Implemented HubSpot Repeatedly

Publié le 07/06/2022

I have implemented HubSpot in 5 different places. It's the best one out there, and I have looked at them all. Their sales teams irk me... representative of a normally VERY junior and inexperienced staff... often felt like "it's all children working there"

Overall -- it is still the best and easiest to use product in the space!

Avantages

Ease of use - it's obvious the way an iPhone or Google would be
Easy Integrations
Many capabilities and integrations
Fast start - up and running in no time flat

Inconvénients

The sales team -- they just don't seem to really get Enterprise B2B CMO level folks... (in my experience!)
They have gotten chincy with on-boarding... used to be "all you need", now rather restricted timing
Customer Success people are good - but they're spread VERY thin with 100s of accounts

Alternatives envisagées 

ActiveCampaign, Pardot et Marketo Engage

Pourquoi choisir HubSpot CRM 

ease of use, integrations, functionality

Logiciel antérieur 

Act-On

Pourquoi passer à HubSpot CRM

ease of use, integrations, reliability
Utilisateur vérifié
Note globale
  • Secteur d'activité: Services financiers
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

HubSpot: A Swiss army knife that costs less than an arm and a leg, initially

Publié le 18/05/2022

My experience has been great with HubSpot. The Free and Starter plans offers excellent values and functionalities. Instead of piecing numerous SaaS bits together, HubSpot is a one-stop shop that is backed up by a reputable company and a lively ecosystem. Its knowledge base is vast and I can usually find solutions on its FAQs or HubSpot Certified Group on Facebook. You cannot reliably claim that about other niche platforms.

Avantages

I got introduced to HubSpot via its Academy, which truly has excellent educational content. HubSpot brilliantly uses its extensive knowledge base to attract prospects. As part of the InBound Sales certification course, I started using its CRM and gradually expanded to other service offerings, such as the self-service scheduling and chatbot services. What HubSpot does better than its competitors is the seamless integration between the mega modules (Marketing, Sales, Customer Service, CMS and Operations). You can start with as few/many modules as your organization needs.

Inconvénients

The Starter Plans are cost-effective ($0 to $45/month) but shoot up astronomically as you scale up to Professional and Enterprise tiers ($360+/month). A more economical tier between Starter and Professional would better serve the SMBs.

Avash
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Easy to Use Popular CRM for Small Businesses

Publié le 16/05/2022

Hubspot CRM is an awesome CRM that I have set up for many of my clients with small businesses. It is easy to deploy, implement and maintain. It is also easy to teach to clients and there is low learning time. While not the most powerful CRM, it is surely the best CRM for small businesses. I highly recommend Hubspot CRM to every small business.

Avantages

The best thing about Hubspot is that it's a very popular CRM software so if you run into any problems - you can easily find someone to help you. Also, there are a lot of tutorials available online from where one can easily learn Hubspot CRM. Another thing that I like very much about Hubspot CRM is that it has a free plan which can be highly beneficial for small businesses and startups. Even the free plan is competitive with paid plans of other CRMs. Another pro about Hubspot CRM is its intuitive workflow and user interface that makes it very easy to learn and use. Hubspot CRM is the easiest CRM I have ever used - even someone with below-average knowledge can use Hubspot easily with proper training. Also, there are a lot of integrations available like WordPress integration which is very useful for small businesses.

Inconvénients

There aren't many advanced features available with Hubspot CRM so it may not be very useful for large businesses. Also, there is a free plan and there is quite an expensive plan - I wish there was something in the middle as not everyone can afford it. However, one can start with a free plan and move to a paid plan when needed so that's a plus.

Alternatives envisagées 

Dynamics 365

Pourquoi passer à HubSpot CRM

Hubspot was recommended by many of my co-workers and also has a free plan.
Shan
Note globale
  • Secteur d'activité: Produits pharmaceutiques
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Great CRM with great capabilities and features

Publié le 11/05/2022

We wanted a CRM in place for managing all our contacts and leads, Hubspot has helped us with managing all of our sales pipeline and conduct marketing activities as such as delivering great emails, landing pages and automate marketing activities.

Avantages

Lead management is the best part for us managing all the leads based on the lead scoring model in place. The CRM helps us manage our sales pipeline very effectively and helps us identify interested opportunities.

Inconvénients

This is a general one but it is expensive to use Hubspot for all small and medium size businesses, and also the reporting is quite basic.

Alternatives envisagées 

Zoho CRM

Pourquoi choisir HubSpot CRM 

It was the experience of the CRM manager which was towards Hubspot

Logiciel antérieur 

Pardot
Eugene
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best CRM for small businessess

Publié le 19/04/2022

Overall this is by far the best and easiest system to implement in a small business. It allows us at a low cost to track leads, manage contacts, and close deals.

Avantages

HubSpot is easy to deploy and setup. I like that you can upload an excel spreadsheet with all your contacts and companies into HubSpot which allows the data to be quickly synced. In addition there are a lot of integrations available for various commonly used business software with HubSpot such as WooCommerce and WordPress.

Inconvénients

There are some features that are limited or not available depending on your level of membership plan.

Alternatives envisagées 

Salesforce Service Cloud et monday.com

Pourquoi choisir HubSpot CRM 

Tracking everything in excel became unmanageable.

Logiciel antérieur 

Microsoft Excel

Pourquoi passer à HubSpot CRM

HubSpot was the perfect fit for our business and it allowed us to take advantage of a full blown CRM system at a low cost.
Pieter
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

HubSpot is Awesome!

Publié le 08/03/2022

Bad things aside, I genuinely love this product, so much that it is a running joke at my work. It is such a powerful tool that can do so much. I could write about everything it does and can do, but I don't think there is enough space here. So in short... I highly recommend HubSpot.

Avantages

It is an incredibly powerful CRM, Marketing, Sales and Service tool. It can integrate easily with many platforms including Mailchimp, Shopify and WordPress from its extensive app marketplace. The software is also incredibly easy to use and it gives you a clear overview of your leads and clients as well as allowing you to store quotes, files, emails... basically, everything about your lead/client in one easy to access place. The workflows is another amazing tool as it allows you to easily set up an automated marketing funnel for each new lead. I prefer their workflow creation tool, to that of Salesforce, whose automations takes a while for my brain to understand. The HubSpot Academy is another amazing feature that teaches you about almost any aspect of growing your business.

Inconvénients

I only have a few issues with the program.

1) As of date there is no recurring task option yet, so you can't for example set up a reminder to call a client every week for example. I do know that they are busy working on this though.

2) The pricing model is a bit steep, you can either go with the "cheap" plan, which gives you limited features or the "expensive" plans which allow you access to all the awesome features. There is no mid-tier plan for a company that finds the starter plan to limiting and who cannot yet afford the professional or enterprise plans. an example at the time of writing: the marketing hub costs $20 per month for the starter plan and then jumps to $800 per month for the professional plan.

Alternatives envisagées 

Salesforce Automotive CRM

Pourquoi passer à HubSpot CRM

Because of their free tier which gives you access to so many great tools already. To my knowledge, there aren't many other platforms out there that are that easy to use that come with a free plan.
Joseph
Note globale
  • Secteur d'activité: Loisirs, voyage et tourisme
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Perfect for our startup

Publié le 24/02/2022

Brilliant, the fact that we can start on a free plan and do so much makes us think that hubspot could be a really good long term partner for us.

Avantages

We love the fact that hubspot enables us to keep a track of all our clients in one place. Not only that but it is free. The ability to import data from excel files allowed us to upgrade our database from google sheets and combined with hubspots internal database elevated the amount of info we had to hand on our clients, taking it to the next level. We also love the fact you can create custom fields to the CRM and different views for different users.

Inconvénients

To be honest there is very little not to like with hubspot, in terms of the various software we use, this one takes a little more time to implement and adopt, however once customized to your requirements it becomes way easier to use.

Alternatives envisagées 

Airtable

Pourquoi choisir HubSpot CRM 

Google sheets is limited and to get it to the level of customization we have with hubspot would be a nightmare. Hubspot is also really user friendly compared to google sheets.

Logiciel antérieur 

Google Sheets

Pourquoi passer à HubSpot CRM

We really like the interface for hubspot and the fact they have a lot of basic data on clients, like number of employees etc..
Mike
Note globale
  • Secteur d'activité: Services financiers
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Easy, Simple and Affordable (as far as CRMs go)

Publié le 02/02/2022

Great. My recommendation would be to invest a few hours reading and watching HubSpot academy to understand how Lead Management and Deal Tracking works, set-up your dashboard the best you can and then go from there.

Diving into without the initial investment will lead to a jumbled mess. HubSpot gives you a lot of powerful tools and features to help with the initial set-up

Avantages

HubSpot is one of the few CRMs you can pick up and use without professional help. Using only their videos and articles, you can get a simple, powerful and FREE CRM set-up.

The set-up does take time and patience but it's possible. Contrast that vs. Salesforce and other CRMs which I've found to be basically impossible to use for a starter CRM.

Inconvénients

HubSpot's email integration is powerful but it's task management / reminder features could use a lot of work. I can't complain too much since it's free.

HubSpot's pricing is also confusing since there are so many features and bundles to choose from. It's especially confusing since they also offer marketing services.

Also the dashboard isn't the most intuitive to set-up.

All of these above comments are on an absolute basis. When compared to other CRMs I found HubSpot lightyears easier.

Alternatives envisagées 

Pipedrive et Close

Pourquoi choisir HubSpot CRM 

HubSpot had better recommendations

Logiciel antérieur 

Streak

Pourquoi passer à HubSpot CRM

Cheaper, better, easier
Jill
Note globale
  • Secteur d'activité: Emballage et conteneurs
  • Taille de l'entreprise: 501-1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Good value

Publié le 19/01/2022

HubSpot has worked well for us as far as contact management. With our sales and marketing team emails tied to the software, we are able to capture communication to all of our customer contacts. The only issue is that if other individuals are copied on a communication, they are automatically entered in our CRM. We could certainly turn that feature off, but then there is the issue of if sales/marketing would remember to log the important things or if they would get in the habit of not logging anything at all.

Avantages

The biggest priorities for us when we implemented HubSpot in our company were to be able to realize revenue to marketing activities as well as have a better forecasting method for our sales team.

Inconvénients

The biggest con for us is that we clearly stated we needed to be able to tie revenue back to marketing activities. This function is possible with the platform sold to us; however it is very manual. In order for us to have the automated version that we requested, we would need to pay a significant amount more than we currently are. This was a mistake made on the part of the salesperson and we were offered a discount to enable the feature; however it is still very costly so we are performing this task manually at the moment.

Alternatives envisagées 

Dynamics 365, Pardot, Salesforce Sales Cloud et SugarCRM

Pourquoi passer à HubSpot CRM

Price was a large factor. Salesforce and SugarCRM were both excellent contenders and we would have been happy to choose either of them. The biggest factor in our decision was price. The other factor was Salesforce and Sugar have software that is so powerful, we felt the built-in features we would pay for may not be utilized enough to receive an ROI.
Juan
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The go-to-CRM for startups growing from small to medium fast

Publié le 17/09/2021

An exceptional CRM. There is a reason why it stands out as the leading CRM tool for SMBs. Value for money can get a little expensive. However, it probes worthy after using the extensive suite of features.

Avantages

Hubspot is effortless to set up and intuitive to use.
It counts with a vast array of features although it doesn't get overly complicated.
Its B2B library is extensive and you can find plentiful resources to learn about B2B sales and marketing

Inconvénients

I wished its automation and reporting tools were more developed. The workflow feature does provide automation capabilities, however after entering into some depth, it eventually falls short.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi choisir HubSpot CRM 

Hubspot was more known. It integrated better with Google suite

Logiciel antérieur 

Zoho CRM

Pourquoi passer à HubSpot CRM

Hubspot was cheaper
Utilisateur vérifié
Note globale
  • Secteur d'activité: Gestion de l'enseignement
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Easy and cost efficient way to get started - solid functionality

Publié le 11/08/2021

Overall HubSpot was an easy and free way to get started with a CRM. Salesforce is expensive and may not be necessary at the outset, HubSpot is a way to address all issues a salesperson needs when getting started without having to worry about cost, a key issue at the time of your company formation.

Avantages

Cost is great, free to get started with a low number of users. It actually delivers high value overall regardless of cost. The system has a wide variety of functionality, yet is well thought out.

The way the deal pipeline is constructed allows for the flexibility in how you can label and name your deal stages and how many you want to create. The drag and drop interface is intuitive, but a little slow.

Fields for individual users were customizable and overall HubSpot allows for a lot of flexibility.

Inconvénients

Managing the deal pipeline can be cumbersome, difficult to read the titles of the deals when there are many of them, and the responsiveness of the platform could be improved a bit. The drag and drop isn't always responsive and can be very slow.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi choisir HubSpot CRM 

GoldMine is terrible, antiquated, and unbelievable that my previous company even used it. Something Cloud based is obviously required for so many reasons, and the fields and everything about Goldmine were not flexible.

Logiciel antérieur 

GoldMine Premium Edition

Pourquoi passer à HubSpot CRM

Salesforce is expensive, and HubSpot not only is free but also it has a lot of enterprise level features.