OneDesk

4,2 (5)
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Helpdesk et logiciel de gestion de projet - dans une seule application
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Note globale

4,2 /5
(5)
Rapport qualité-prix
3,5/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
3,8/5
Support client
4/5
100%
des utilisateurs recommandent cette application
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Avis clients sur 5

Utilisateur vérifié
Note globale
  • Secteur d'activité: Enseignement supérieur
  • Taille de l'entreprise: 5 001–10 000 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

A complete project management software

Publié le 22/12/2022

Avantages

Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.

Inconvénients

The interface is a little complex to navigate.

Alexandros
Note globale
  • Secteur d'activité: Génie civil
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Simplify Your Work with OneDesk's All-in-One Platform

Publié le 31/12/2022

Avantages

1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.

Inconvénients

Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.

Utilisateur vérifié
Note globale
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Using as a service desk but unfortunately not the most ideal

Publié le 16/09/2022

Avantages

There is automated timesheet tracking for each tickets.

Inconvénients

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

Alternatives envisagées 

Jira
Rakesh
Note globale
  • Provenance de l'avis

Note globale

Good solution to combine voice of the customer with product management

Publié le 04/05/2011

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Avantages

For a first-time user of the product, I thought support was excellent

Bobby
Note globale
  • Secteur d'activité: Administration publique
  • Taille de l'entreprise: 51–200 employés
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Publié le 08/05/2017