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Avis clients sur 544
- Secteur d'activité: Banque
- Taille de l'entreprise: 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Réponds à mes besoins pour suivre mes clients
Publié le 05/03/2023
Avantages
Je m'en sers quotidiennement, Zoho Books est un excellent outil de comptabilité et de CRM. Prix abordable et des fonctionnalités polyvalentes.
Inconvénients
J'ai rencontré des limites dans l'ajustement des factures et l'annulation des devis, et l'application mobile n'est pas idéale pour la gestion de la relation client en déplacement.
- Secteur d'activité: Comptabilité
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Décision
Publié le 10/11/2022
Je resouds avec Zaho Books des problèmes de régulations et on me paye à la fin de chaque travail.
Avantages
Le rapprochement bancaire et l'outil pertes profits on plus d'impact. Le logiciel est facil à utilisé et l'intrégration de l'utilisation avec les études est très bons.
Inconvénients
C'est un logiciel complet, il suffira juste de faire une vérification et c'est très facil à intégrer.
- Secteur d'activité: Art/artisanat
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Outil de facturation facile à utiliser
Publié le 04/03/2023
Avantages
Simplicité d'utilisation, la possibilité de cloner une facture existante me fait gagner beaucoup de temps
Inconvénients
je ne vois actuellement pas de point faible a ce produit

- Secteur d'activité: Logiciels
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Great Tool For Suite Users
Publié le 29/07/2019
We are running all of our books for our small business with Zoho Books. It is simple to sync bank accounts and credit card accounts, and quickly categorize expenses, and run reports. Pleased with results.
Avantages
Very simple to categorize funds, connectivity with other tools in Zoho Suite.
Inconvénients
Anytime a new vender is updated to an expense item, the screen needs to be reloaded and refreshed before that same vender can be selected for another item.
Alternatives envisagées
Quickbooks OnlinePourquoi choisir Zoho Books
Better accessability, and price point for us.Logiciel antérieur
FreshBooksPourquoi passer à Zoho Books
Pricepoint and accessibility- Secteur d'activité: Assurance
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Accounting and taxing for all managers of business made so easy
Publié le 12/03/2023
Avantages
accounting software for all, am able to manage customer invoices either online or by mails, i like the ability to automate recharging invoices and sitting up payment reminders through online payment gateways its really good for me
Inconvénients
it limits vendors list and once reached you have to pay additional amount first and its very difficult to learn basically how to handle accounts and invoices.

- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 4.0 /10
They don't fix old issues
Publié le 01/08/2022
There are a lot of outstanding problems that users have notified them about and I continuously see people bringing up the same problems years after they were first brought to the attention of the developers.
Avantages
It was relatively easy to switch from the previous accounting software.
Inconvénients
They do not fix old issues unless they are critical to the functioning of the software.
Pourquoi choisir Zoho Books
Because Wave was bought by H&R Block and they decided NOT to support anyone outside of the USA anymore.Logiciel antérieur
Wave AccountingPourquoi passer à Zoho Books
1 year free Zoho Books subscription offer through Wave Accounting to switch away from Wave.- Secteur d'activité: Logiciels
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
All in one online accounting software.
Publié le 23/11/2022
Learned a lot for managing our transactions, keeping records, viewing various financial reports but this software helped me with all. We're absolutely loving it now.
Avantages
Its free tier and that it is an online tool.
Inconvénients
Documentation is a bit unclear for people new to managing finances.
- Secteur d'activité: Logiciels
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Zoho Books has a lot of very useful features
Publié le 27/02/2023
Overall I am very happy to use Zoho Books. As I am more productive after started using this. It is saving me a lot of time around accounting and Invoicing.
Avantages
I mostly like the Invoice creation and Expense tracking part of Zoho books. Without having much knowledge we can easily start using Zoho Books.I am also using it for the accounting purpose of my business and it provides a lot of options for reporting that are very helpful to get the business analysis.
Inconvénients
Nothing at the moment. It working very well for me.
- Secteur d'activité: Logiciels
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
An great bookkeeping programme is Zoho Books.
Publié le 27/02/2023
Overall, Zoho Books is a robust and effective bookkeeping programme that provides excellent value for the money. It is a great option for small and medium-sized companies seeking to automate and customise their accounting processes because of its simplicity of use.
Avantages
The ability of Zoho Books to handle accounting chores like billing, expenditure tracking, and bank reconciliations is one of its finest features. Business owners and accountants can concentrate on more essential duties because of the time and effort this can save them.
Inconvénients
By ensuring smooth data transfer between programmes, this coupling lowers the possibility of mistakes and discrepancies.
- Secteur d'activité: Logiciels
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I can confirm that it's a very effective and user-friendly tool that makes handling my money a...
Publié le 02/03/2023
Small and medium-sized companies that want to simplify their accounts and boost their bottom line should definitely consider it.
Avantages
The dashboard is clear, well-organized, and user-friendly, so it's simple to get a quick overview of my money position.
Inconvénients
I've been able to get paid more quickly and consistently, and I've also conserved a tonne of time and trouble as a result.
- Secteur d'activité: Logiciels
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 4.0 /10
accounting software
Publié le 06/03/2023
Avantages
-has a user-friendly interface that is easy to navigate-software offers a variety of pricing plans that can fit any business budget.- Users can add custom fields, reports, and workflows to the software.
Inconvénients
- Limited customer support users can only access support via email or live chat,- limited user permissions
- Secteur d'activité: Animation
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Billing your work it's easier and cheaper with Zoho Books
Publié le 11/02/2023
I use this to bill my work and i've never been so happy to bill
Avantages
I can make my own billing and send it to my customers, and the best part is, that this is probably the cheaper option at the market
Inconvénients
It has a lot of options and tools and you can get lost easily
- Secteur d'activité: Logiciels
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
cloud-based accounting software
Publié le 27/02/2023
Avantages
Customizable Invoice Templates. Online payments. Transaction approval.Inventory tracking. Price lists. Inventory adjustment.
Inconvénients
No Payroll Services. Another possible downside of Zoho Books is their lack of payroll services.
- Secteur d'activité: Cabinet d'avocats
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Great Product For Those Who Know Accounting
Publié le 19/10/2020
My overall experience with Zoho Book was positive. I switched from Zoho Books to Bill4Time because I wanted a program that would keep track of time and expenses for hourly clients, track contingency fee clients, provide trust accounting, and generate invoices. Zoho Books would be able to do all of those tasks with the exception of contingency fee tracking. There was no easy way in Zoho to keep track of projects that were not hourly, flat, or on a set budget. That said, the Zoho family of products are solid, so if you have need for an accounting product and you are familiar with accounting software, this product would be a great choice.
Avantages
I liked best the many features that Zoho Books provides. In terms of accounting software, this product does just about everything. I also liked being part of the Zoho suite of products, all of which are quite good. The product is stable, and the company offers solid tech support.
Inconvénients
I purchased Zoho Books to use in my small business after using Zoho Invoice. I wanted a product that would do more than just invoice clients, such as track projects and accounting. However, I am not an accountant. The thing I liked least about Zoho Books is that, if you are not familiar with accounting, the product may seem unnecessarily complicated. There is definitely a learning curve with this product that I have not experienced with other Zoho products.
Alternatives envisagées
QuickBooks Desktop EnterprisePourquoi choisir Zoho Books
Zoho Invoice was excellent at invoicing and tracking client expenses. However, I wanted a product that did more than those two things.Logiciel antérieur
Zoho InvoicePourquoi passer à Zoho Books
I was already familiar with Zoho through the use of Zoho Writer and Zoho Invoice. It was easier to simply switch to Zoho Books, which had a familiar and pleasing user interface. Also, Zoho Books was a better buy for the money.- Secteur d'activité: Édition
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Efficient, affordable took that's essential for my business
Publié le 17/09/2020
I switched to Zoho Books from FreshBooks a little over a year ago when the cost of FreshBooks became unmanageable and free options, such as Wave, did not serve my purposes. I was also looking for a cloud invoicing/expense-tracking system that was less glitchy and easier to use. Zoho Books is all of that. As a sole proprietor, the price suits my budget perfectly. Clients have told me that paying me through Zoho is much easier than paying me through FreshBooks or Wave.
At tax time, it's easy to send my Profit & Loss report to my accountant. I also like that I can attach receipts to my expenses.
I'm very thankful for Zoho Books and hope they continue to meet the needs of sole proprietors like me.
Avantages
Zoho Books is easy for me to use and much easier for my clients to use when paying me. They've given me positive feedback about their invoicing experiences. It's also affordable, which was a huge deciding factor when I switched from another cloud invoicing program.
Inconvénients
I wish I could see when a client has "viewed" my invoice. Also, I didn't realize that listing vendors on my expenses, such as Amazon, would count as "Contacts" and use up some of my slots. I'm glad I know now and I'm rectifying it.
Alternatives envisagées
Wave AccountingPourquoi choisir Zoho Books
FreshBooks raised their rates to outrageous levels and gave little advance notice about it. The software was glitchy and my clients were complaining about having difficulty paying. Their system went down at least once a week, which has fortunately not happened to me yet with Zoho Books. Although FreshBooks touts their live customer support, I encountered some rather cranky people there (they were probably fed up with getting calls about the humongous price increase). I'd rather interact with a helpful Zoho support person via chat than an unpleasant FreshBooks support person by phone.Logiciel antérieur
FreshBooksPourquoi passer à Zoho Books
Although both Wave and And.co offer free versions, I found them harder to use (particularly Wave). Clients found Wave a bit glitchy and the software was not intuitive.- Secteur d'activité: Réseaux informatiques
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The best invoicing / accounting tool for freelancers, period.
Publié le 23/09/2020
Zoho Books is just a fantastic tool. Coming from Freshbooks and paying a hefty fee for it I was not only limited in terms of features (and paypal support) but also somewhat bored with their lackluster interface. Zoho was great and hit all the marks for me, the interface is simple and intuitive and the price point at my scale is just unbeatable. I can't see any other accounting system after using Zoho Books.
Avantages
This is the best bang for buck you can get if you are a startup, an independent freelancer or just need invoicing to start. There is no other system comparable with Zoho at this price point.
Inconvénients
There are many features I didn't test because they are out of realm for my specific needs. I am sure for others they might be important but if these were "enabled as needed" rather than always there cluttering the interface that would be better.
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Good Billing Application
Publié le 21/10/2022
It was awesome to use Zoho books, it improved our operational efficiency and was very easy to use.
Avantages
This is an efficient and affordable billing application. Serves all the basic needs and is capable of handling large data sets.
Inconvénients
Customer or Product Support seriously needs to improve. Every customer needs a modification as per their business requirements and Zoho shall cater those changes actively.
Pourquoi choisir Zoho Books
Freshbooks was very basic back then and had very limited set of features.Logiciel antérieur
FreshBooksPourquoi passer à Zoho Books
Zoho Books had local support team, which is why we put our trust on them.- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Zoho Books reconciles bank statement automatically and GST filing is way better than anything...
Publié le 10/05/2020
Overall, it's a boon, If you are in India then this is the takeaway software as it helps ease in filing GST reports.
Avantages
This software when I started using I thought I made a wrong choice but as in when I started managing my accounts & Books for my business, It became my friend, an accountant indeed it did everything that an accountant would do with very little accounting knowledge. The best part is if you are a startup company and you do not have strict compliances then this is for you, you don't have to hire an accountant and DIY. :)
Inconvénients
Support is the only part which sometimes made me upset as the Employees were not uniformly assisting as if they were not trained on customer service. The worse thing is they just have support for technical help and no bookkeeping support.
Alternatives envisagées
QuickBooks Desktop EnterprisePourquoi passer à Zoho Books
Features & pricing were the two elements that made me choose ZohoBooks.- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Zoho books - my best friend!
Publié le 06/01/2022
With Zoho we are able to easily stay on top of our finances with limited effort required. The ability to correct historical errors easily makes maintaining and accurate general ledger a breeze. I really like the professional look and feel of the documents generated such as invoices, orders etc.
Avantages
With unparalleled customisation and ease of use as well as the the ability to correct previous errors Zoho books has made the accounting function so much simpler than our previous software. The automation of numerous tasks has been especially useful. The professional way in which we are able to engage with our customers and suppliers has also raised our credibility.
Inconvénients
Probably the only criticism I can raise is that the reporting section could offer more month by month reports as a standard feature, although they may be easily configured using the tool provided.
Alternatives envisagées
XeroPourquoi choisir Zoho Books
Based on an old database structure which was inflexible.Pourquoi passer à Zoho Books
The value proposition of Zoho One with the multiply module functionality was very compelling and the Books module was able to more than cater for our small business requirements.- Secteur d'activité: Conseil en gestion
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Intuitive and comprehensive accounting software, ideal for small businesses
Publié le 07/03/2022
Excellent software - use it daily to keep my records up to date, invoice customers and process payments. Couldn't recommend it more highly.
Avantages
Easy to use, mobile app is also excellent for updating on the move. Clear reporting, easy to take a snapshot of business performance. Tailorable so invoices are fully branded and customer e-mails can be tailored. Love the payment receipt feature so clients are updated once payment processed.
Inconvénients
Can be a little tricky to set the profit & loss to cover the right months, need to play around with the dates.
- Secteur d'activité: Services à la personne et aux familles
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Over 50, not an accountant & never aspired to own a small business...
Publié le 25/11/2016
It's true, but when your calling is a clear one, you are obligated to follow! Our small care giving business has employees working exclusively at customer sites. The caregivers (most also over 50 yrs. old) input their time, mileage & expenses from their smart phones. Invoicing is generally done at my laptop but can be done from my phone. The invoicing can be personalized with valuable information for our clients such as upcoming holidays, rate changes, & thank yous for allowing us to earn their business.
The reporting is simple to use as is the customer support. The customer support is very knowledgeable & easy to understand. We have never experienced a wait time either.
We tried another accounting package our first year of business & found it too cumbersome & not user friendly for those of us with only basic accounting skills. Zoho was recommended by our professional accountant & business advisor. Zoho has greatly simplified our invoicing, reporting, & customer account related tasks, so that we can focus on senior care giving where our gifts are strong. Thanks, Zoho!
-R. Ford, Owner of The Merry Marthas, LLC
Avantages
- Phone based app & laptop s-ware are EZ to use.
Inconvénients
Don't quite understand how to customize an invoice, save it & use it for monthly billing.
Sometimes, I have to play around with the invoice to get all of the detail needed to print. For example, it is not readily apparent how to display the dates for which each expense is incurred on the invoice.
Not having a copy of our company's data stored on our system makes me nervous so we keep paper back ups. Surely there is a better contingency plan of which we could take advantage.

- Secteur d'activité: Comptabilité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great solution.. but not for everyone
Publié le 20/09/2018
I used Zoho Books for my own practice for 3 years+for a few of my Clients. It's fast and reliable, and developers are improving it very regularly - adding new features constantly.
I would highly recommend using it especially in the businesses that would also use other software from Zoho-like e-mail or CRM-they're well priced and are extremely cost-effective.
Avantages
Zoho Books is lightning fast-miles ahead of the competition if it comes to the speed of the software. The actual user experience is very close to the desktop software.
Another good feature is its customizability - you'll find a plethora of options with Zoho, obviously designed with advanced reporting tools that come with Zoho Suite in mind.
What's important - importing and exporting stuff from Zoho is also very simple - that comes in handy if you want to switch to another software from Zoho, you'll be able to do it-most counterparts allow you to migrate data only partly.
Importing journals-extremely important feature-works flawlessly.
Inconvénients
No integrated payroll functionality - small flaw, as you can easily import journals from the software of your choice.
Average bank reconciliation - filtering records is difficult, custom sorting as well.
No itegrated CIS solution.
No reporting directly to HMRC.

- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Zoho Books is the best finicial reporting software.
Publié le 08/09/2019
Zoho Books is the best software for the financial reporting and everyone can easily used this software in a more efficient way. Moreover, it is the best tracker all of our accounts and finance. I would recommended this software because this software is one of the best tool for financial and accounting.
Avantages
Zoho Books is the best source to create our invoices and it is the best financial reporting software in all over the world. The most significant thing about this software is that we can easily send all of our invoices and expenses and get paid online with out any problem. Moreover, Zoho Books is so easy to use and very convenient software. The another best thing about this software is that it is the best accounting financial management software because it is the most reliable software for accounting as compared to its competitors.
Inconvénients
The most obvious difficulty that we faced while using this software is that there features are not much advanced as compared to its competitors because it cannot provide the great features of sending expenses and finance to the business companies. The another problem of this software is that this software is very difficult for the new users and it is not so easy to learn how to handle our accounts and invoices. But still it is the best tool for business accounting.
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
All in One Accounting Solution for SME businesses
Publié le 26/03/2018
Avantages
A true CRM tool for sales people with the tools the ability to give accountants information needed. You can provide invoicing and estimates for clients as well as get an overview of sales for the year, the month and other important information. We have been using Zoho for over 5 years and almost swear by it, especially in our line of business with integration with payment options, we can accept multiple payment options from clients without changing our workflow. Whether used on its own or used with the other suite of Zoho apps, Zoho Books is definitely a recommended tool for anyone starting out and looking for an affordable accounting/CRM solution.
Inconvénients
Only administrators can adjust invoices once they have been sent which limits functionality for larger sales teams.
Cancelling an estimate or invoice even when in draft mode is not as straightforward as when you create one.
Mobile apps for Zoho Books is not as easy to use as the web app, if you are running a business, it is good for viewing sales at a glance but it is not ideal for CRM on the go.
There is a slight learning curve to use Zoho Books for accounts especially if you are coming from another accounting suite.

- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
A really good introductory product
Publié le 10/05/2020
This was the first software I used for invoicing/books and it was a really gentle intro - simple, clean and with great customer service, it is hard to fault!
Avantages
I use Zoho Books primarily for invoicing. The interface is clean and clear and user friendly, with improvements being made all the time. Thankfully improvements are made slowly and don't leave you to end up feeling like "where has my known and loved application gone?" The customer service is great - responsive and clear responses with no up-selling and fluff.
Inconvénients
The payment plans are a little frustrating. The limits are on the number of contacts and as a business with lots of contacts and only one transaction often per contact it gets really expensive. I wish they could increase the number of contacts in the $9 plan as the step-up plan does not include anything else I need or want other than the additional contacts