Avis clients sur BILL

J'aime beaucoup cette application qui nous garantie une libre échange sécurisé avec nos contacts.
Il est très pratique et facile à utiliser et surtout bénéfique pour les utilisateurs, car ça leur permet d'envoyer, de recevoir, de faire des retraits et autre ...
Vraiment j'aime beaucoup cette application inovatrice et accessible par tous.

Ce que j'aime le moins de cette application, c'est son manque de célébrité, car il n'est pas connu par le grand Puplic.
Donc il faut que le maximum le connaissebt.

I started using this software solely for its accounts payable function. You send your bills directly to the inbox, attach the document to the bill, then pay! You can even record bills paid outside of bill.com (credit card payments for example). You can also save vendor documents (contracts, W9s) within the vendor files. This software keeps us incredibly organized over multiple locations. HIGHLY recommend! (And it syncs seamlessly with QuickBooks!)

No cons! Great product! Keeps us organized and allows timely and effective bill payments to our vendors.

Bill.com tool is very powerful to manage bills. It is very easy to pay supplier bills

I did not find any inconvenience, bill.com

The best part of the new system (vs the Classic Bill.com) is the bill payment grouping. You can filter for the name of the vendor, select the invoices to pay and mark the date on the next page. Very easy

The new system is so tech heavy that it takes twice as long to enter an invoice. The recognition software only works on half the invoices that are uploaded. At times it picks the wrong vendor completely. I have to choose the vendor, wait for it to "find" a match in my system, select it and then move to the invoice number, date and then look for the box that houses the amount. It is so spread out that it takes too long for the eye to move down the page. I have stopped putting my invoice number in the description because it means I have to scroll down the entry page. I loved the old version where everything existed in about 4 inches of space. If you have to skip an entry, and go to the next page in the document, it will associate that skipped page to your next entry, even after it is marked not to associate. I have found multiple invoices matched to the wrong vendors and how to find these is a nightmare. If I have a duplicate invoice in my uploaded documents, i have to close the window and go back to the Inbox screen. I then have to guess which document contains my duplicate because it is not clear which one I was working on. I cannot see the duplicate invoice, but only a thumbnail of the 1st document in my stacks. I have contacted customer service after they cut off the Classic version, I received an email asking me to explain what was happening. I did, and then nothing happened.

Bill.com provides the ability to configure multiple confirmations on invoices for checks and balances so that the same person who codes the invoices does not pay the invoice, allowing someone else in your organization to track the invoices. It has a very good interface.

No matter how secure the password verification process is, it is actually a security vulnerability that it leaves everything to us.

Bill is a great software for Accounts Payable, it is very robust and customizable and makes my work more efficient.

The Accounts Receivable side of Bill is decent, but it is somewhat glitchy, expecially in the integration with QuickBooks and we also have customers who say an invoice is showing as unpaid on their end when it is actually paid. There is deffinately room for improvement on the AR side of things.

The ease of creating and tracking invoices

Trying to work with support actually ruins my day. The only way you can talk to a human on the phone is by scheduling a phone call. Every time I have done that we've had issues connecting and there's no number you can call. I also feel like every time I reach out to support via chat or email I get a completely different level of information and service. Sometimes they give you what you need right away, other times they say they can't provide you with that information you need to jump through additional XYZ hoops.

it's very easy to implement. Sync between bill.com and Quickbooks is easy. Payment processing is also very easy. Love the approval levels that can be set up

The sync between bill.com and Netsuite is actually hard to set up. I had this issue with one of my client, there has been a lot of sync issue due to the set up. It may not be a bill.com issue, more of Netsuite, however, the trouble shoot was pretty tough to resolve

Bill.com makes it simple to work with teammates to enter, review, and approve invoices and payments. The interface is simple and intuitive, and we're able to use Bill.com to handle the large majority of vendors we work with.

We work with some international vendors and contractors in regions where Bill.com either isn't supported or is only able to send funds in a way that incurs a fee for the receiving party, which can lead to some confusion.

quicker than writing checks, customers seem to like the ease of using this product, we suggest it to ours

there is nothing really that i don't like about it, very easy to navigate and use

I use bill.com to book and pay accounts payable. One thing I really like is that you can send an invitation to your vendor and they can input their own bank information and upload a W-9 so it cuts down on errors. Pretty straight forward to use and navigate.

The reporting section is lacking. It is not too big of a deal since we integrate bill.com with our accounting software thus run all the reports through them.

Marketed as a product that could perform ACH functions with recurring payments for your business. Simple and straight forward functionality.

The software was a little cumbersome with a slight learning curb but overall will work for accounts payable and receivable basic functions.

Bill.com (BDC) is a full-featured software program that will simplify recording vendors and paying bills but...
BDC is not as simple as it appears. We are excited to learn all that BDC has to teach us. See Cons....

To fully engage all the features of bill.com (BDC) one has to be ready to do the prerequisite work in cleaning up a company's existing records. We are using the BDC support team and our own accountant to gradually restructure our accounts payable-expense side of operating as a nonprofit organization. This has been laborious and frustrating at times. A major drawback is encouraging existing vendors to accept payment from BDC. Generally, people are guilty of 1. ignoring emails; 2. misreading emails; 3. not following clear directions.

I contract with a company that uses bill.com to pay bi-monthly. The company I work for promptly processes payroll and gets it to bill.com. However, bill.com sits on your money for several days before processing it. Some of the claims are that it can't process anything on a weekend, because "banks are closed", which is a ridiculous claim to make because they pay electronically for the most part, at least in my case, and those kind of payments can be processed at any time. Even Monday through Friday it is apparently impossible to get customer service to respond to your inquiry even with repeated follow-up. Apparently they can create automatic email responses to your inquiries and yet cannot process a simple electronic payment. I am fully aware it is very simple thing to process an electronic deposit payment, and there is absolutely no reason to sit on my money for 3 to 5 days before doing so, whether those days fall on a weekend or not. The absolute lack of customer service is appalling. When I login, my payment information from the company I contract for is shown as overdue. Today is Monday, not a holiday, and yet they still could not process something they received last week. Even if they process it tomorrow, it will be a day or two before they get around to electronically depositing it to my card. I love the company I contract for, and I am going to complain to them about this practice and urge strongly to find another vendor, as Bill.com apparently cannot handle something that is a 2 times a month routine practice with my contract company. And I guess it's probably apparent to everyone why they sit on your money for a couple of days - even tho they do charge fees for their services, and that SHOULD BE how they make their money, I guess a little interest helps as well. By the way, there are no phone numbers provided, nor any other direct means of contacting someone about this issue other than email, which other than generating a generic received reply message, is apparently otherwise ignored. Companies who would consider using this company as their payment controller for their contractors, I highly do not recommend it as it is the absolute worst thing about the company I contact with. It's only the fact that the company I contract with is such a great company that I stay. And they may be unaware of the games that bill.com is playing with their contractors' money, but they are going to be made aware of it as soon as I hit submit after this review.

1. Can store all your independent contractors' information including the contract and W9. There is an attached file option.

2. Can approve via mobile

3. Can track a vendor's history, payout, approval

4. Can add as many approval as you want

5. So easy to use. Drag the paperwork and upload

6. Email notification of status, from approval to pay out

7. Can add multiple entities for one user. For example, I manage two organizations and with one log in, I can access both

8. Communicates with other accounting software

The preview window can be improved. There is a preview and another pop up to write an expense. Somehow it is confusing sometimes.

Bill.com is very easy to use. Great platform to digitally store all invoices and go paperless. Audit trail captures all transactions and dates which reduces the possibility of fraud. You can create approval chains and add/remove approvers to different invoices. Their customer service is top-notch. Their live chat reps are very helpful. Has the ability to sync with many popular accounting software (NetSuite, Quickbooks, Intact).

Syncing issues with NetSuite do occur from time to time but their customer support is very helpful in rectifying them. They recently updated their user interface and although it is more visually appealing than before, it doesn't function any better.

EASY set up and integration with QuickBooks online. Very intuitive UI. HUGE time-saver. It used to take a full day to do a weekly check run. I can now accomplish it in an hour and a half, MAX. Probably faster if we used more of the features. Has the ability to pay vendors via ACH and is less than half the cost per transaction than a paper check.

The add on to automatically enter invoices, while a very big value and totally worth the extra expense, doesn't take into consideration the vendors terms set up in Bill.com. So if you have an invoice from a vendor that says due upon receipt, but the vendor profile in bill.com is Net 30, Bill.com defaults to due on receipt. An override setting would be helpful. Getting vendors set up on ACH/EFT is a little tough for tech challenged folks.

Overall, I like Bill.com because it allows us as a vendor to receive money in a transparent manner without fees. They do transfers by ACH to US companies. I don't know if you can pay internationally though.

The pricing model is a little strange. To use their API they charge $300+ per month. I would use their API to find out which new clients have Bill.com already to encourage them to pay that way. But I'm not going to pay $300 for the privilege of getting their clients to use it.

The ease of use for the inbox and being able to break apart multiple invoices in one document.

There is no customer service phone number, only chat or email. All problems I had were tremendously annoying to have to try and type out. The last big change to the platform took away security approval features. I was able to cut checks with no documentation which is not a good feature to have.

I like that I can track when checks go out, if they've been cashed, and easily re-submit a check for repayment or for voiding. I like that I can invite anybody to pay via ePayment and they are in charge of entering their bank info in instead of me. I like that any paper checks that do go out, go out with a copy of the invoice you've uploaded into the system for ease of vendor tracking.

The refund or returned check feature doesn't always sync 100% properly with QBO (but 95% of the time it does).

The only thing that might be of any interest is that it's EFT fee is baked into the monthly subscription fee plus $.50 per transaction.

Bill.com is supposed to sync payments recorded in Quickbooks, but it hasn't done that. That is a nightmare.
Bill.com allows clients to create their own invoices after sending them an invoice. Why??!! I had a client make their own invoice, assign their own number to that invoice, then pay the amount that was due, but it looks like I didn't get paid to the original invoice. WTF is that?

Bill.com holds onto your money for a number of day before sending it to your account. Totally ridiculous.

I have received multiple errors not permitting me to send money to vendors with no hope of resolution.

Ease of use, good for contractors and small businesses <1M in rev/payables

Inconsistent payment times, customer support rarely helps

Bill.com offers several core features for small businesses, including integration with several accounting software systems, tax filing capabilities and reporting, a mobile-friendly interface, and payment options.

Bill.com lacks the ability to create custom reports and customize the look and feel of invoices and other documents.

Bill.com is really simply and easy to use and it works really well with Quickbooks that I can import data with no issues and this happens every day and I am glad that this software helps me to do my job a lot more easy.

No issues with bill.com its one of the best software I have used to work with Quickbooks to import my data

Saves a huge amount of time managing AP. We've been on bill.com for 8+ years and I can't imagine running AP in compliance with our policies and procedures without it (or something similar).

Sync with external services can glitch if you're not careful. Cost can be expensive at highest tiers.