Avis clients sur Zoho Desk

Ce qui m'a le plus plu dans Bureau Zoho, c'est la gamme complète de fonctionnalités qu'il offre pour la gestion d'entreprise. Les fonctionnalités de gestion de projets et de tâches, ainsi que les applications de CRM intégrées ont eu le plus d'impact pour moi et ont considérablement amélioré l'efficacité de mes processus métier.Le produit est également très facile à utiliser et la plateforme est bien organisée, ce qui facilite la navigation entre les différentes applications. De plus, l'interface utilisateur personnalisable permet aux utilisateurs de personnaliser leur expérience en fonction de leurs besoins spécifiques.L'intégration avec mes processus métier existants a été facile grâce aux nombreux outils d'intégration et de personnalisation disponibles dans la plateforme. J'ai pu facilement connecter mes différentes applications existantes à Bureau Zoho, ce qui a permis une utilisation fluide et sans accroc.Dans l'ensemble, Bureau Zoho est un excellent choix pour les entreprises qui cherchent une solution complète et facile à utiliser pour la gestion d'entreprise, avec de nombreuses fonctionnalités utiles et une grande flexibilité pour répondre à leurs besoins spécifiques.

Bien que Bureau Zoho soit un excellent logiciel de gestion d'entreprise, il y a certaines fonctionnalités qui pourraient être améliorées ou ajoutées pour améliorer encore l'expérience utilisateur.Par exemple, certaines fonctionnalités de reporting et de création de rapports personnalisés pourraient être améliorées pour fournir des analyses plus détaillées et personnalisées. De plus, il y a quelques fonctionnalités avancées, telles que l'automatisation de tâches complexes, qui pourraient être améliorées pour les rendre plus faciles à utiliser.Bien que l'intégration avec mes processus métier existants ait été globalement facile, il y avait quelques aspects du produit qui étaient un peu difficiles à utiliser, tels que la configuration initiale des paramètres de l'application. Cependant, une fois que j'ai compris comment configurer ces paramètres, l'intégration s'est avérée relativement facile.Dans l'ensemble, bien que Bureau Zoho soit un excellent logiciel de gestion d'entreprise, il y a encore quelques fonctionnalités qui pourraient être améliorées pour améliorer l'expérience utilisateur. Cependant, ces limitations mineures ne sont pas suffisantes pour remettre en question l'efficacité globale du produit pour les entreprises.

L'intégration de Zoho Desk à Zoho CRM change la donne. L'interface utilisateur est intuitive et les fonctionnalités d'automatisation sont puissantes.

Certains modèles d'e-mails par défaut peuvent être funky, mais c'est une solution facile.

- Le suivi de l'historique des clients
- Le système de tagging
- Personnalisation des status/workflow
- Lien avec la base de connaissance

- L'ergonomie est contrintuitive
- Les notifications sont inutilisables
- Pas de mise en avant des pièces jointes
- La recherche n'est pas fiable

L'intégration avec le produit a été facile et ce que j'ai apprécié est l'éfficacité des gestionnaires

Certains des processus sont difficiles et les notification sont difficiles à utiliser

L'outil est bien pensé pour effectuer du tracking poussé sur les demandes entrantes. De plus, l'historique de chaque lead/client est très avancé également.

L'ergonomie peut laisser parfois à désirer et il est difficile de retrouver ce que l'on souhaite (même via la recherche)

la facilité d'utilisation de la plateforme, ainsi que la capacité à centraliser les interactions avec les clients via différents canaux, tels que la messagerie en temps réel, les e-mails et les réseaux sociaux. Les fonctionnalités avancées telles que l'automatisation des tâches, la gestion des tickets, la personnalisation de l'interface utilisateur et l'analyse des performances ont également été appréciées par les utilisateurs.

les fonctionnalités de personnalisation limitées et des des difficultés à intégrer le logiciel avec d'autres outils de leur stack technologique

la répartition des appels via l'agenda est très pratique et intuitive

le logiciel est assez couteux pour une petite entreprise

Une des meilleures sur le marché surtout avec l'intégration avec bigin.

Il serait souhaitable de proposer une offre de prix abordable pour les autoentrepreneurs.

Zoho Desk me permet d'avoir une gestion centralisée des tickets, de les suivre de manière transparente à travers différents canaux et de les attribuer automatiquement aux agents de support appropriés. Il me permet aussi d'automatiser les tâches manuelles et répétitives liées à la gestion des tickets de support client, ce qui me permet de me concentrer sur des tâches plus importantes.

Je n'ai pas rencontré de problème avec cet outil pour le moment.

L’appli Android Les mailsLe suivi des tickets

Je n’en n’ai pas vu même avec la version gratuite

Simple à utiliser, les différents états me permettent de suivre le ticket client

pas de remarque particulière à faire, l'outil corresponds à mes besoins

When it comes to managing a single or multiple businesses, ZohoDesk is the best option because of how easy it makes everything. There is a lot of flexibility and structure in the administration of the many divisions.

One possible drawback is that there is no desktop client. You still need a desktop app version, no matter how polished the webapp is. An additional minor tweak would be to enable the merging of requests by choosing all departments.

The initial setup wizard worked smoothly. Navigation through the configuration menus is simple and intuitive. The customer access portal home page is in place and ready for further customization of content. A clean design that displays the functions that are needed at this time.

The initial 14-day trial period is fine for "getting started", but trying to juggle a new set of desktop services and day-to-day work seems to work against the clock. A 30 to 45-day trial period would be excellent, as it allows you to become so familiar with the software that you are more willing to use it.

1. User-friendly interface: Zoho Desk has an easy to use and intuitive user interface which makes it very accessible for employees of all technical levels. 2. Automation: Zoho Desk allows you to automate processes, from ticket response and assignment to customer satisfaction surveys, making the entire process more efficient. 3. Robust reporting: With its powerful analytics tools, you can easily track your performance in terms of customer service or operations metrics like resolution time and customer feedback scores etc.4. Integration with other products: Zoho Desk is seamlessly integrated with other popular software such as Google Apps, Office 365 or Salesforce and supports multiple APIs so that it can be customized according to specific needs of a business organization easily integrating into their existing system. 5. Multi-channel support: It provides multi-channel support for customers allowing them to contact through telephone call, web tickets or social media sites like Twitter or Facebook directly from the portal itself without any additional setup cost required . 6. Low cost solution : Another great thing about this desk is that they offer plans at different price points depending on your need; ranging from free plans up to enterprise versions suitable for larger organizations providing significant savings compared with traditional helpdesk solutions

Zoho Desk's integrated telephony system enables automatic call recording, allowing you to maintain a comprehensive record of all inbound and outbound calls. These recordings are securely stored within Zoho Desk's centralized platform, ensuring easy accessibility for authorized personnel.

Sign in and sign out is is user friendly

Document application and ease of use of it

Zoho is great ITSM tool. It helps us in manage Assets inventory, ticketing over cloud. It is easy to implement, automate and customizable. It have knowledge base, where you can manage your common IT issues related docs or policies and shared within the team. Reports and statistics are quite good related to others. Announcement feature is also good, where you can announce any IT related maintained or downtime to the organization.

Price is quite high. Zoho have some standard field names with specific values, which can't be deleted or renamed, you have to create again as per your requirement, which creates duplicity. Also there is delay in automated mail alerts.

The UI is intuitive and has a great design, it is organized and very well defined which allows us to easily find what we are looking for, it is easy to use, it offers a set of tools that allow us to consolidate the support and customer service processes, the process to create and customize tickets as well as to add agents is easy, Zoho Desk is omnichannel which allows us to have different channels that facilitate and encourage communication with customers (we can communicate by chat, email, phone calls among others), Z. desk allows us to collaborate and converge between teams from different business functional areas in ticket management as required by the area involved to promote its evolution and closure. Desk allows us to collaborate and converge between teams from different functional areas of business in the management of tickets as required by the intervention of the area involved to promote their evolution and closure. The self-service function of Zoho Desk can offer customers useful tools and information so they can find answers to their questions and concerns by themselves and immediately, it integrates very well with other tools of daily use in the development of our business activities.

Really have been very minimal and exporadic the details that we have had when using this software, that in a general context can occur with any tool in which many factors can incudir many factors, so I have nothing negative to share, just highlight its effectiveness, efficiency and good performance.

One of the biggest pros of using Zoho Desk is its ease of use. The software is straightforward and intuitive. They have an excellent customer support, which is crucial when dealing with technical issues. Another pro of using Zoho Desk is its customization options. The software allows me to customize various aspects, such as ticket fields, layouts, and workflows, to match my business requirements.

While the software offers excellent value for its price, the costs can add up, especially for small businesses. Another suggestion for Zoho Desk is to provide more comprehensive reporting options. The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my customer support performance.

It has transformed the working of our company as it helps in easy reminding of email replies.It has integrations with other zoho apps.It increases the level of customer service you can provide.It has better functionalities.

It sometimes has bugs and becomes difficult to integrate.In edit ticket option it becomes sometimes difficult to search contacts.It can be more user friendly and things will become more easy to navigate

Ticket management system it helps me a lot to manage all the tickets that come to our teams.

live chat, it doesnt help me much, it might be the customer side

The quickness and the promt notification and the features or the Zoho are easy to use

There is nothing to say about what I have not liked

Zoho Desk is an incredibly intuitive and user-friendly help desk solution that makes managing customer support incredibly easy. It's well organized and has a variety of features that allow us to customize our support operations. The reporting and analytics tools are incredibly helpful in understanding customer needs.

Zoho Desk can be a bit overwhelming with all of its features and options. It can be difficult to keep track of all the different tasks and settings. Additionally, some of the features can be a bit confusing to use.

We've incorporated Zoho Desk into our web app so that our existing customers can submit issues detailing the issue they're having and including screenshots and a description of the process they went through to get there.

There is a critical lack of functionality in Zoho Desk due to the lack of a desktop application. The Recent tab's quick access icon might have been positioned more conveniently, perhaps in the main header menu as opposed to the footer.

Software is very user friendly, dashboard for ticketings is very useful and on the top of that support from zoho is also very good and prompt.

Desktop application is not available and to get started with zoho desk need lot of modification in the computer system.

Does not involve a lot of configuration to start with, and it is rather easy to add functions when required. It does not take a lot of user training for colleagues to get started (more or less self-explaining)

It offers a customer portal, but the design of that portal cannot be matched with the "house style" guidelines of the company