Avis clients sur BenchmarkONE

I love Hatchbuck because it is fairly easy to use, but also has several different features and capapbilities.

Sometimes there is too much to process when it comes to all of the features, however, thesre are several articles and videos to help remedy that.

The support, hands down. The team at Hatchbuck is amazing, and has answered all of my questions promptly, and helped me to think creatively about how best to use the software. I also love the automation available - the ability to trigger emails, campaigns, tasks, reminders, and deals based on contact actions. The new built-in advanced filtering system is great and makes it easier than ever to segment our database based on location, tags, whether they have an email address or not, and more. We've also used the email reporting to our advantage, helping us to get to know our contacts - what they interact with, what they click on, what they do and don't care about - our database has new life!

As we've been in the system more, we're finding that we're not using the "deals" tracker tool as effectively as we could, simply based on the fact that for our specific line of business, we could easily use 3-4 pipelines separately. (We are M&A Advisors/Business Brokerage Advisors, and so we have separate pipelines for Sellers, Buyers, Clients doing Exit Planning, and Valuations). If we were given the ability to have multiple Deals pipelines, it would immediately enable us to keep track of that pipeline.
Additionally, if I could change a couple things, like the ability to automate contact notes within the record the same way that other things can be automated, I would, but this is such a minor thing that I wouldn't count it as a dislike.

- Easy to use
- Great user interface
- Robust email tracking and reporting
- Social media integration allows you to put a face with a name

After being promised excellent customer service, we've received anything but that. There is never an available rep to answer the phone, and it's difficult to get customer support to validate any bugs or errors you are receiving. It takes multiple emails to the support address to get updates on pending issues, if you get a response at all. Our team has had to troubleshoot more issues than we've actually been helped with, and none of our requests and suggestions on improvements have been taken seriously.

I love the ease of creating email templates, especially with the new update, and being able to track their success as soon as they are sent out. I primarily use it for creating email campaigns and tracking contacts who click through. It's a very organized system with ways to easily find contacts and emails. While the older version definitely had some kinks, I think they did an awesome job with the update I've found it much more user-friendly. Also it is a bit pricey, but it is a CRM and email campaign creator/tracking tool so I think it's worth it.

Again, with the old version, the email building templates were difficult to use, especially compared to MailChimp. Much improvement has been made to make the process much easier. It was frustrating to have to create new templates since the old ones were rendered useless. Sometimes it's a bit hard to navigate through the system, looking for the exact data or rare thing you might need or filter you might want, the good thing is their support is outstanding and always there to help.

The application offers user-friendly graphical user interface. The customer service is very knowledgeable and responsive. Based on the actions of your contact, you can automate trigger emails and reminders. One of the best features is that you can see who all open your emails and the email marketing gets you know about what the users click on. You can track the progress of your campaigns and how well they were received. You can easily merge your contacts from your earlier CRMs. You can categorize the application for clients from several industries. The application does great contact management and is well integrated with social media.

It's quite difficult to get used to the email templates. the application, in comparison to other similar CRM systems, does not provide many plugins. Reporting capabilities and tags management require improvement. The absence of advanced features. It is very difficult to make edits or copy the campaigns.

Ease of use, customer support, tracking web visits of folks in our email database.

I can't think of anything I don't like.

I love the drag and drop builder, and being able to view stats

Cons for this is not having an easier way to separate contacts besides tagging them.

Tagging and Automation
Availability to tie into email history
Tasks and document attachment opportunities
Service, service, and service-they are always willing to take a question and work with our team to fully utilize the tools and features within the Hatchbuck system.

Everything we have given feedback on has been addressed in new updates over the years, or have been communicated to us as part of future releases.

Cost, features, customer support is free, there's no limit on the number of emails I can send like other softwares

There are a few minor features that I'd like to see added, which is the only reason for 4 out of 5 stars. However, based on conversations I've had with their team, it sounds like many of them will be coming very soon!

Marketing automation tools - campaigns, template building and actions

Searching and usability could use a bit of a boost

Unlike the ACT!, the last CRM I used, Hatchbuck enables me to automate my marketing/recruiting activities for the Weekend MBA Program. There are no more instances of prospects falling through the cracks as I am able to develop relevant messages and campaigns that I am able to disseminate to my stakeholders in timely fashion. There are no limits to the number of e-mails that can be sent and tracking the performance of those e-mails, i.e., opens, clicks, bounces, etc. is also helpful. Another feature I use quite a bit is the sales pipeline. I now know how many viable prospects I have in the system and at what precise stage they are at. What's also nice is that the investment in the program, unlike many other better know CRMs, is all inclusive.

Hatchbuck has been phenomenal in terms of service and response time. There are several areas, though, that can be bolstered and, I believe, are being worked on. The first is better e-mail integration. Rather than automatically be included in someone's record, you need to insert the Hatchbuck inbox address in the bcc field to capture the message in the system. They can probably do a better job with social media integration, calendar integration, as well as providing a more robust word processor.

It's hard to beat the features and price of Hatchbuck. The program does well two features that a small business really needs: contact management and email marketing.

The CRM offerings are very basic. If you are looking for a ton of features with your CRM, then Hatchbuck may not be the best CRM for you.

For what you pay, you won't find a better CRM on the market. For those who are just stepping into the world of CRMs, Hatchbuck is a great place to start.

As with a lot of CRMs, the number of contacts can determine the price you pay. Hatchbuck is a great value for small businesses, but once your contact list starts to grow, the price jumps considerably, which might cause you to look at other CRMs.

It is intuitive and is built upon a solid logic model.

It takes a little bit of time to understand all of the features available and how to access them. But, the videos and webinars help a lot!

Great Value for the product

Sometimes you hit a bug in the system, but the Hatchbuck team loves feedback and keeps us informed of updates.

We looked at many other services, including Salesforce and Infusionsoft. Both of those offered a ton of features, 75% of which we didn't need, including the cost. We have found that Hatchbuck had BY FAR the best training, and the easiest interface. We have 1 dedicated employee running HB, and after 1 month, we have literally lit 20% of our ice cold leads on fire! Hatchbuck is like napalm for your sales leads. Gets them hot and keep it that way. We have learned that by staying in front of your customers, it at the least, allows you to stay in the game against your competitors. Prior to HB, we were MANUALLY SENDING EMAILS 1x1 via Gmail. We thought we had this under control until 75% of our cold leads had purchased from our competitor due to our lack of communication. If you are considering a way to build a relationship with every potential lead, seriously, don't hesitate!

The only thing we don't like is that they can't directly reply to the email form a campaign. Maybe there is a way, but we are only 1 month in.

Hatchbuck helps us with marketing emails. It helps defining campaigns easily and let our sales team manage prospects within its CRM tool.

Can help sending emails and helps with marketing activities including assigning to-dos to team. Provides good statistics for our team.

It's easy to use, flexible and intuitive. The interface is simple. The latest version includes a new dashboard with lots of information available instantly.

Sometimes support seems a little lacking but that could just be because I didn't word my question well.

A good all in one solutions for a small-business CRM.

The UI and UX

This tool is great for a small company. It helps you to manage all your contacts. Customer service is also prompt and personal.

The pricing could be better. Also, some of the contact logic that we would like to have is not available.

I like the adaptability and the template make things much easier when customizing email for clients and potential clients.

Connecting a contact us form with our site a bit tricky, since Hatchbuck doesn't pair up with Outlook email very well. Other than that is has been a great transition to this CRM and well worth the investment.

Hatchbuck is an easy to use CRM that doesn't require a lot of time and energy to integrate into your already established database. The reports are easy to create and easy to understand.

At the time I began using hatchback it was still in the beta phase for many of the features and so the support offered wasn't as established as some of its competitors. I am sure they has since been improved.

I like its simplicity and quality. Hatchbuck is a work in process, so it's always growing and always adapting, which is great for me because if I think something should be added or changed, the people at Hatchbuck are always on top of it.

There were some glitches early on, but all have been rectified.

We moved from Hubspot to Hatchbuck to reduce our monthly CRM costs. We found that Hatchbuck did more than what we could do with our basic Hubspot version for a lot less cash. Right now we have triggered email activities for customers based on a customer's actions which we would have had to triple our Hubspot spend to get. All in all we're quite happy with the tools.

I wish there were an app or a responsive website to access the data. It makes the tool cumbersome to release to outside sales folks who aren't at their desks all day.

I love the fact that you're able to get so much data from your website and whatever integrations you set up with Hatchbuck.

I wish for my e-commerce client that you could incorporate abandoned cart emails.